Return Policy (10-Day Returns)

We want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 10-day return policy under the conditions outlined below.

📅 Return Period

You may request a return within 10 days from the date of delivery.

After 10 days, unfortunately, we are unable to offer a refund or exchange.

✅ Eligibility for Returns

To qualify for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging, including accessories, manuals, cables, and free gifts.

• The product must not show signs of physical damage, misuse, or tampering.

• Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items

The following items are not eligible for return:

• Products that have been physically damaged after delivery.

• Items that show signs of wear, scratches, or tampering.

• Items returned after the 10-day period.

🔄 Defective or Faulty Products

If your product arrives defective or develops a fault within 10 days of delivery:

• Please contact us immediately.

• We may request photos or videos to assess the issue.

• If confirmed, we will offer a replacement, repair, or refund at no additional cost to you.

💰 Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method.

• Refund processing may take 2-3 business days, depending on your bank or payment provider.

  Shipping fees (if applicable) are non-refundable unless the return is due to our error.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

📦 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team within the 10-day return window.

📞 How to Start a Return

To initiate a return, please contact our customer support team with:

• Your order number

• The reason for return

• Photos (if applicable)

Our team will guide you through the return process.

🚚 Shipping Coverage

We currently ship nationwide across South Africa.

✅ FREE Shipping Within South Africa

We are proud to offer FREE shipping on all orders within South Africa, with delivery within 2 business working days from the date your order is confirmed.

No hidden fees. No minimum order value required.